At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability.
Key Responsibilities
We’re looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik’s IT systems running smoothly day to day. This person will support employees with hardware, software, networking, and workplace technology needs, while helping maintain a reliable and secure IT environment. This is a highly tactical, onsite role ideal for someone who enjoys solving problems quickly, supporting end users, and working across a wide range of IT systems and tools.
This role is onsite 5 days/week at our Santa Clara, CA office!
Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology
Set up and configure new hire equipment, user accounts, access permissions, and software
Troubleshoot hardware, software, network, printer, and AV issues across the office
Install, maintain, and repair computers, peripherals, and conference room equipment
Support onboarding and offboarding, including device setup, account provisioning, and equipment collection
Manage IT inventory, asset tracking, and equipment lifecycle needs
Perform routine system, security, and connectivity checks
Document support issues, resolutions, and internal IT processes
Partner with vendors to resolve hardware, internet, networking, or office IT issues
Support office infrastructure needs such as cabling, access points, and conference room setup
Requirements
5+ years of experience in IT support, desktop support, or systems support
Experience supporting Windows, macOS, and Linux systems in a production environment
Experience with Google Workspace administration
Experience supporting iOS and Android devices
Strong troubleshooting skills across hardware, software, and basic networking issues
Familiarity with Jira Service Management and Confluence
Experience with printers, conference room AV systems, and workplace IT support
Solid understanding of networking basics such as DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
Hands-on experience with IT hardware, peripherals, and office equipment
Experience with UniFi, Meraki, Fortinet, or similar networking tools is a plus
Basic scripting skills in Python, Bash, or PowerShell are a plus