FL
Listing evidence and provenance
- Source
- workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Storage
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
The Warranty Claims Manager will take end-to-end commercial ownership of supplier warranty issues across Europe, ensuring that defects are resolved efficiently, fairly and in line with Fluence’s contractual warranty rights.
Key Responsibilities
- Review and analyse Non-Conformance Reports (NCRs) relating to supplier-provided equipment, and assess the commercial and contractual impact on the affected project.
- Determine warranty entitlement—confirming whether an issue is covered, and who bears responsibility for parts, labour and associated costs (supplier vs. Fluence).
- Collaborate with the Quality team on root-cause and 8D analysis to establish the responsible party and capture supporting evidence.
- Manage and execute the supplier warranty claims process end to end, including notification, documentation, RFIs, follow-up and challenge of supplier rejections.
- Negotiate and agree commercial solutions where suppliers cannot meet warranty KPIs—for example credit notes, supplier-funded labour, replacement parts, warranty extensions or settlement packages.
- Act as the single regional point of contact for suppliers on warranty matters, making it straightforward for suppliers to engage and resolve issues quickly.
- Track and report recovery status, case ageing, credit notes and supplier response times, maintaining accurate records of claims, correspondence and outcomes.
- Identify patterns and serial defects early, feeding failure data and lessons learned back to Engineering, Quality and Procurement to reduce recurrence.
- Escalate only material, disputed or strategic matters to the Claims, Legal or Procurement/GPO teams, keeping routine warranty issues out of formal claims.
- Drive continuous improvement of the warranty process to enhance accountability, recovery rates and supplier performance across the region.
Requirements
- Minimum 5+ years’ experience in warranty claims, supplier quality, contract or commercial management, ideally within the construction, energy or industrial manufacturing sectors.
- Bachelor’s degree in Engineering, Supply Chain Management, Quality Management, Law, or a related field (or equivalent professional experience).
- Strong understanding of supplier warranty agreements and quality-assurance principles, with sound contractual and commercial acumen.
- Demonstrated experience of NCR processes and root-cause analysis methodologies (e.g. 8D, Six Sigma / Lean).
- Excellent analytical, communication and negotiation skills, with the ability to hold suppliers to account while maintaining constructive relationships.
- Able to work independently, manage multiple stakeholders, and coordinate across Quality, Services, Procurement, Project Management, Finance and Legal.
- Proficient in Microsoft Office and ERP/QMS systems (e.g. SAP, Oracle, or equivalent).
- Actively contributes to the adoption of AI and digital innovation to support the transformation and future evolution of warranty and claims management (e.g. data analytics, defect-trend detection and process automation).
- Familiarity with ISO 9001 or similar quality-management systems is desirable.
- Six Sigma or Lean certification is a plus.
- English business fluency
Ready to Apply?
Apply directly on Fluence's site
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