Training & Development Manager - Content Developer

The Training & Development Manager owns the design, development, and administration of Fluence's onboarding and continuous learning programs. This role combines instructional design and content development with hands-on Learning Management System (LMS) administration, live facilitation, SOP creation, and scalable video production. Reporting to the Director of Sales Training & Development, this role ensures employees across the organization have access to accurate, engaging, and up-to-date training content, and that the LMS operates with integrity and reliability.

• Instructional Design: Strong understanding of adult learning principles and the ability to translate complex information into clear, modular training content.
• Attention to Detail: Meticulous approach to maintaining LMS data integrity, permissions, and reporting accuracy.
• Communication & Facilitation: Comfortable presenting to and engaging audiences across all levels of the organization.
• Technical Aptitude: Quick to learn and apply new tools and platforms, including the LMS, Scribe, Synthesia, Adobe Premiere, Articulate 360 Rise, and SharePoint.
• Project Management: Able to manage multiple content development projects simultaneously and meet deadlines.
• Collaboration: Works effectively with subject matter experts and cross-functional stakeholders, including project managers, content specialists, and Marketing, to gather content and validate accuracy.
• Industry & Compliance Knowledge: Working knowledge of client practice models, evidence-based approaches, and applicable federal and state policies relevant to program requirements.
• Trend Awareness: Stays current on emerging trends in instructional design, workforce development, adult learning, and human services.
• Microsoft Teams & Calendar Management: Proficiency in scheduling, managing, and coordinating virtual training sessions, webinars, and calendar invites using Microsoft Outlook and Microsoft Teams.
• Experience supporting Sales training or onboarding programs.
• Familiarity with Absorb LMS specifically.
• Experience with additional video or content creation tools (e.g., Camtasia, Adobe After Effects).