Senior Customer Success Manager

Flexential

Atlanta, GA

Full Time

Posted September 17, 2026

$84k - $94k

Climate Technology

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Listing evidence and provenance

Source: greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
Pay provenance: Employer-provided pay

Job Description

Base Pay Range: Annualized salary range offered for this position is estimated to be $84,000 - $94,000 .

Key Responsibilities

Provide oversight and accountability for success during the onboarding phase of new customers as well as existing customers leveraging new services.
Manage a book of business containing advanced customer environments and marquee relationships.
Uncover and document desired customer outcomes for success plan creation.
Train customer on Flexential support tools.
Overall responsibility for customer retention.
Understand and advise customers on all relevant Flexential solutions relevant to their needs; including facilitating additional conversations with internal SMEs.
Keep relevant Flexential departments & leaders informed of all customer health/risk concerns including updating customer health scores as well as documenting churn forecasts.
Facilitating problem resolution as first level of escalation for unresolved issues, which include billing and technical support.
Maintain regular and proactive contact with customers through value added email outreaches, calls, and/or face to face meetings.
Effectively leverage internal technology to manage touchpoints, view of customer health, and overall management of your book of business.
Regular executive business reviews with customers; including preparing and presenting content appropriate for c-level contacts.
Uncover additional customer needs and work with sales and solution engineers to appropriately solution sell.
Assist, direct and maintain open communication with key individuals with the company including sales, marketing, engineering, accounting and operations.
Act as a liaison for your customers on all questions technical, billing, sales, or other.
Ability to guide and advise the customer through the process rather than the customer managing Flexential.
Perform other duties as required and assigned.

Requirements

2-3 years of Customer Success experience within a B2B technology organization
Experience with interacting with customers at all levels including C Suite
Demonstrated ability to build and develop relationships
Strong written, oral, and presentation skills
Demonstrated technical aptitude and attention to detail
Ability to effectively communicate technical concepts and issues to all levels
Experience with CRM systems
Demonstrated time management ability
Self-directed and self-motivated to problem solve
A willingness to go the extra mile for our customers and develop strong relationships
Ability to adapt and be part of our rapidly growing business
Proficiency with MS Office tools
General statistical analysis and ability to communicate metrics to the business
2-3 years of experience directly managing Fortune 1000 customers strongly preferred
Prior experience in Cloud, Managed Services or Colocation
Understanding of VMware applications
Understanding of DRaaS and BaaS solutions
Ability to sit for extended periods of time
Moderate or advanced keyboard usage

Benefits & Perks

Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.