Manager, Field Operations

• Serve as the primary Exowatt project point of contact for the customer from contract execution through site acceptance • Runs the customer-facing project cadence: kickoff, weekly status, milestone reviews, risk reviews, and acceptance • Translate customer requirements, site conditions, and contract obligations into a clear, tracked scope • Own escalation handling — internally and with the customer — with judgment about what to surface, when, and to whom • Build and maintain the master deliverables matrix, schedule, and critical path for each deployment • Coordinate inputs from Engineering, Manufacturing, Supply Chain, Field Operations, and Commercial to keep the schedule live and credible • Track contract milestones, payment milestones, and acceptance criteria; ensure internal and external sign-offs happen on time • Identify schedule and scope risks early, propose mitigations, and drive them to closure • Coordinate site readiness with the customer: civil, electrical, interconnection, permitting, and access logistics • Lead pre-deployment site visits, factory acceptance reviews, and on-site installation and commissioning campaigns • Partner with Field Operations to ensure safety, quality, and documentation standards are met at every step • Lead the incident response for deployed modules requiring technical or field attention: triage issues, determine severity, define the remediation path, and drive to resolution. • Orchestrate the field response across internal engineering, service technicians, and third-party partners; ensure mobilization includes the correct personnel, components, and documentation • Own customer-facing communication during field incidents, providing clear acknowledgments, credible recovery timelines, and formal closure documentation. • Systematize the capture of field data: root cause analysis, corrective actions, and time-to-resolution to provide structured feedback for Engineering and Product iterations • Establish the foundational tooling and conventions (ticketing, escalation paths, and service levels) necessary to scale a future Field Ops function • Create the reusable playbook: kickoff templates, deliverables matrices, status reporting formats, risk registers, acceptance protocols • Define the operating model for how Field Operations interfaces with Engineering, Manufacturing, Supply Chain, Commercial, and Finance • Establish lessons-learned and post-deployment review practices so every project makes the next one easier • Scope and shape future Field Operations hires as our customer count grows.

• Engineering background (mechanical, civil, electrical, industrial) or equivalent technical fluency to engage credibly with internal engineering and customer technical staff • Experience standing up a deployments, delivery, or technical program management function at an earlier-stage hardware company • PMP, PgMP, or equivalent credential • Familiarity with EPC, owner's engineer, and AHJ permitting workflows in U.S. jurisdictions.