Web Content Coordinator

Esri

Redlands, Canada

Full Time

Posted September 2, 2026

$70k - $94k

Power Generation

~35 people viewed this recently

Apply Now

Application opens on company website

Job Description

Support the development and delivery of clear, engaging, and impactful content that helps customers successfully use Esri technology.

Key Responsibilities

Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency, and usability
Collaborate with subject matter experts to resolve technical questions and improve content quality
Write, edit, and publish engaging content tailored to multiple audiences and communication channels
Coordinate and deliver communications for technical support projects, including distributor and customer-facing content
Support customer communications and campaign execution through established workflows and project management systems
Analyze content performance and stakeholder feedback to identify improvement opportunities and support content strategy initiatives
Manage multiple projects, priorities, and deadlines while adapting to changing business needs
Partner with cross-functional teams to align messaging, content priorities, and customer experience goals

Requirements

1+ years of experience in content creation, editing, technical writing, communications, marketing, or a related field
Excellent writing, editing, proofreading, and verbal communication skills
Strong technical writing, developmental editing, and copyediting skills, with the ability to communicate complex information clearly and effectively
Demonstrated success developing content for diverse audiences and adapting tone, messaging, and style to meet audience needs
Proficiency in editing and publishing web content, including HTML and web content management best practices
Ability to manage multiple projects simultaneously with strong organization, prioritization, and time-management skills
Proven ability to build effective partnerships and collaborate with cross-functional teams and stakeholders to achieve shared goals
Analytical skills to evaluate information, synthesize insights, and translate findings into actionable recommendations
Aptitude for learning new technologies and business systems, including Salesforce, developing working knowledge of ArcGIS products
Bachelor’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
Master’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
Experience with customer-facing communications, campaign development, or web content management
Familiarity with the ArcGIS system and Esri product portfolio
Experience using Workfront, Salesforce, or similar content and project management tools
Knowledge of content strategy, content governance, and customer experience best practices
Demonstrated initiative, adaptability, and a strong willingness to learn
Ability to navigate competing priorities, provide constructive feedback, and build partnerships across teams

Benefits & Perks

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$70,304
—
$93,600 USD