Job Description
Please note that Astrodyne TDI does not accept unsolicited resumes from recruiters or employment agencies.
Key Responsibilities
- The Inside Account Manager serves as the primary point of contact for one of the company's largest and most strategic customers, acting as the central hub between the customer and our internal Sales, Operations, Quality, Service, and Engineering teams. This role owns the day-to-day operational relationship with the customer — processing orders, managing returns, resolving delivery and quality escalations, and keeping the customer continuously informed.
- The ideal candidate is a highly organized, detail-driven problem solver who treats the customer's issues as their own and can move fluidly between hands-on data entry, cross-functional coordination, and customer-facing communication.
- This is a high-visibility, high-volume role requiring mastery of our ERP system (Epicor) and our customer's ordering portal (PACT), along with the responsiveness and composure to manage a demanding, fast-paced account.
Requirements
- Minimum 3-5 years of experience in customer service, account management, sales operations, order management, or a similar customer-facing role within a manufacturing environment.
- Strong problem-solving and organizational abilities.
- Experience working with ERP systems.
- Demonstrated ability to manage a high volume of email correspondence with accuracy, professionalism, and timeliness.
- Strong proficiency in Microsoft Excel, including data analysis, pivot tables, lookups, and reporting.
- Excellent written and verbal communication skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Experience in electronics, industrial manufacturing, or power electronics industries.
- Experience working with customer portals, order management systems, or supply chain collaboration tools.
- Epicor experience preferred.
- Experience supporting large key accounts or strategic customers preferred.
- Knowledge of RMA processes, customer quality systems, and corrective action workflows.
- Experience creating presentations and customer-facing reports.
- Salary Range: $70,000-$80,000
Ready to Apply?
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