Technical Consultant – Integrated Support

Esri

Redlands, Canada

Full Time

Posted August 6, 2026

$84k - $142k

Power Generation

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Job Description

A Technical Consultant will work directly with customers to support and implement ArcGIS enterprise systems through integrated support and premium support activities.

Key Responsibilities

Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers. Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation
Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms
Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices
De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers
Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery
Participate in customer onboarding activities and provide technical guidance during system setup and configuration
Support Linux-based system administration tasks and provide foundational system-level support
Learn and adapt quickly to new technologies and support methodologies as customer needs evolve
Document technical solutions and contribute to knowledge base for team and customer benefit
Act as a resource for colleagues and provide technical mentorship on enterprise system implementations

Requirements

5+ years of professional experience in GIS technical support, system administration, or technical consulting
3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration
Proven experience working with enterprise geodatabases and database administration concepts
Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support
Strong customer service and communication skills with ability to de-escalate challenging technical situations
Proven ability to learn new technologies quickly and adapt to evolving customer requirements
Experience supporting enterprise-level customers and understanding of enterprise IT environments
US citizenship
Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Foundational Linux system administration experience
Previous experience in technical support organizations, particularly GIS or enterprise software support
Python scripting experience for automation and system administration tasks
Experience with cloud-based enterprise systems and hybrid deployments
Background supporting federal, state, or local government customers
Knowledge of system performance optimization and troubleshooting methodologies
Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
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Benefits & Perks

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$84,240
—
$142,480 USD