Job Description
A Technical Consultant at Esri supports and implements ArcGIS enterprise systems by providing technical support, system administration, troubleshooting, and customer guidance to ensure successful GIS technology deployment and ongoing success for enterprise clients.
Key Responsibilities
- Provide technical support and guidance for ArcGIS Enterprise implementations and system administration
- Troubleshoot complex technical issues and offer customer-facing technical consultation
- Manage enterprise geodatabases, including configuration, optimization, and troubleshooting
- Assist customers with system requirements, design recommendations, and best practices
- De-escalate technical support situations and communicate complex concepts clearly
- Collaborate with internal teams to resolve issues and improve service delivery
- Support Linux-based system administration tasks and foundational system support
- Document technical solutions and contribute to knowledge base
Requirements
- Five (5) years of professional experience in GIS technical support, system administration, or technical consulting.
- Three (3) years of professional experience with ArcGIS Enterprise architecture, configuration, and administration.
- Proven experience working with enterprise geodatabases and understanding of database administration concepts.
- Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support.
- Strong customer service and communication skills with the ability to de-escalate challenging technical situations.
- Proven ability to learn new technologies quickly and adapt to evolving customer requirements.
- Experience supporting enterprise-level customers and understanding of enterprise IT environments.
- U.S. citizenship.
- Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), or a related STEM field.
Benefits & Perks
Compensation/salary range: $82,160 - $138,320 USD
Work schedule: Twelve paid holidays throughout the calendar year, minimum of 80 hours of vacation leave
Work environment perks: Esri's industry-leading health and welfare benefits including medical, dental, vision, basic and supplemental life insurance for employees and their families
Additional benefits: 401(k) and profit-sharing programs, opportunities for personal and professional growth, relocation assistance program
Ready to Apply?
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