Job Description
Organizations use ArcGIS Online to publish, share, and collaborate with maps, apps, data, and services at scale - and they expect reliability and performance.
Key Responsibilities
- Collectively, the following responsibilities focus on improving idea intake and decision clarity, coordinating cross‑cutting requirements, representing consistent customer priorities, turning usage data into decision‑ready insight, and aligning PM, development, and marketing teams as ArcGIS Online continues to scale.
- Own idea intake and backlog governance (triage, evaluation, prioritization, and clear decisions/ownership)
- Improve decision quality by clarifying problems, success criteria, dependencies, and tradeoffs before delivery
- Coordinate cross-team requirements and priorities, aligning PM, engineering, and go-to-market partners on scope and sequencing
- Provide regular, decision-ready updates on adoption, trends, risks, and cross-team impacts to keep stakeholders aligned
- Establish scalable operating rhythms and lightweight templates that improve intake, planning, and consistent decision documentation
- Represent customer themes in cross-feature planning and ensure they are reflected in priorities and roadmaps
- Use analytics and telemetry to identify key patterns, gaps, and opportunities, and share insights to guide product decisions
Requirements
- 5+ years in product, program, or technical project management for software products
- Experience building and running product operating rhythms (intake/triage, backlog governance, prioritization, planning cadences, decision documentation)
- Proven ability to align cross-functional partners (PM, engineering, UX, marketing, sales, support) and coordinate work that spans teams and subsystems
- Strong analytical skills; able to synthesize customer feedback and usage data into decision-ready insights
- Skilled at problem framing (goals, success measures, scope) and facilitating decisions by communicating tradeoffs and driving accountability
- Excellent written and verbal communication, including clear documentation and executive-ready synthesis
- Comfortable in dynamic environments with shifting priorities and multiple concurrent initiatives
- Willingness to travel 10–20% (customer sites, conferences, and strategic meetings)
- Bachelor’s degree in geography/GIS, computer science, information systems, business, or a related field
- Master’s degree (MBA or STEM)
- Experience with ArcGIS Online, ArcGIS Enterprise, or similar GIS/web platforms
- Product analytics/telemetry experience (events, dashboards, and usage analysis at scale)
- Familiarity with Pragmatic Framework (or similar) for discovery, assessment, and building roadmaps
- Platform PM experience for SaaS products (multi-tenant, identity/admin, collaboration, dependencies)
- Relevant certification (Pragmatic, PMI, ACMP, or equivalent)
- #LI-DV2
- #LI-onsite
Benefits & Perks
- Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
- A reasonable estimate of the base salary range is
- $118,976
- —
- $194,688 USD
Ready to Apply?
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