Job Description
The role involves developing and enhancing AI-driven observability solutions for enterprise ArcGIS systems, focusing on system monitoring, diagnostics, and automation through natural language interfaces, while collaborating with cross-functional teams to design, test, and document these capabilities.
Key Responsibilities
- Design, build, test, and release high-quality observability software solutions.
- Develop and execute test plans, and manage testing datasets for validation.
- Translate industry standards and requirements into software design and user stories.
- Collaborate with UI/UX designers to create user interfaces and workflows.
- Evaluate and validate AI-assisted features for system diagnostics and troubleshooting.
- Define safe operational boundaries and human-in-the-loop workflows for AI systems.
- Author and review user documentation and technical guides.
- Work with automation engineers to design UI automation processes.
Requirements
- Minimum of 5 years of experience in a similar position supporting responsibilities related to software development, testing, or system observability.
- Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment.
- Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems web application servers.
- Familiarity with traditional RDBMS systems, preferably PostgreSQL, including common SQL commands and concepts.
- Familiarity with general server administration on Windows or Linux operating systems.
- Strong communication and collaboration skills, with experience working in a cross-functional environment.
- Excellent problem solving and analytical skills.
- Bachelor’s degree in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or a STEM-related field.
- Experience supporting and executing test plans, building and managing testing datasets for N-path, acceptance, and regression testing.
- Experience authoring Scrum user stories that define new feature capabilities to guide the software development process.
- Experience communicating with product users to identify product requirements and advocating for their needs throughout the software development lifecycle.
- Experience collaborating with UI/UX designers to create mockups of rich user experiences for new capabilities.
- Experience evaluating and validating AI-assisted features that support root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations.
- Ability to design and test scenarios that simulate real-world enterprise ArcGIS deployments to validate system insights and recommendations.
- Ability to help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation.
- Experience authoring user guide documentation and providing technical review for accuracy, completeness, and usability.
- Ability to provide best practices, user documentation, demonstrations, and technical assistance for the product.
- Experience working with automation engineers to design UI automation.
- Knowledge of observability systems and performance monitoring concepts, such as Prometheus, Datadog, or OpenTelemetry.
- Working knowledge of at least one scripting or programming language, such as Python, Shell, PowerShell, or JavaScript.
- Experience with software control systems GIT and continuous integration and deployment (CI/CD) concepts.
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Ready to Apply?
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