Service Delivery Technician

• Resolve request/issues in person and remotely via phone support, IM, or email • Monitor and maintain service queue based on established service level agreements • Remain current on technical problems and resolutions within the hardware industry as they relate to our environment • Assist with testing and evaluating various software applications in support of future deployments • Troubleshoot and repair desktop technologies, printers, and handheld devices • Assist with departmental moves, adds, and changes • Assist with maintaining up-to-date documentation within service desk knowledge base • Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

• 2+ years of relevant experience • Experience with helpdesk and/or end user support • Excellent communication and customer service skills • Ability to troubleshoot and recommend solutions • Ability to work effectively in a fast-paced team environment as well as independently • Desktop/Laptop hardware and software support • Ability to lift up to 50 pounds • Team player • High school diploma or equivalent • Bachelor's degree preferred • Experience with Exchange, VPN, Active Directory, and Office Products • A+ or similar certification #LI-TM1 #LI-onsite

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $19.95 — $32.55 USD