In this position, you will be actively involved in ensuring the usability, quality, and functionality of ArcGIS to support realistic workflows and use cases.
Key Responsibilities
Advocate for users of the product, using your problem-solving skills to address user needs and improve software quality
Assist in evaluating and prioritizing tasks and features
Contribute to our next generation product in design, testing, documentation, and demonstrations of software capabilities
Work collaboratively with software developers to identify and troubleshoot the causes of product issues and limitations
Provide technical assistance for the product
Provide creative, logical, and practical solutions within given constraints of time and resources
Requirements
1+ years of experience supporting commercial software development
Entrepreneurial attitude and willingness to learn
You thrive in a dynamic cross-functional team environment
Enthusiasm for improving software capabilities for end users in real-world application
Bachelor’s degree in computer science, computer engineering, GIS, mathematics, or related field
Master’s degree in computer science, computer engineering, GIS, mathematics, or related field
Experience using ArcGIS Workflow Manager, ArcGIS Pro, or ArcGIS Enterprise
Experience with complex data sets within an enterprise-level environment, including the ability to leverage Oracle and/or SQL Server
Understanding of the software development lifecycle
Knowledge of software design to contribute to the user experience (UI/UX)
Experience developing and executing automated, functional, regression, and performance tests
Knowledge of a source control and issue management system
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Benefits & Perks
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.