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Customer Service Support Representative

Esri
Redlands, California
Full Time
Posted December 8, 2025
$17 - $26
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Job Description

This position involves providing administrative support to the Customer Service team, managing customer data and orders, and assisting with various tasks to ensure efficient customer service and team operations.

Key Responsibilities

  • Provide administrative support to Customer Service team members
  • Manage high volume of incoming email correspondence and process customer data updates
  • Generate sales orders accurately and promptly to support internal teams and events
  • Develop understanding of Support team roles to provide effective back-up coverage
  • Identify opportunities for process improvement and participate in training and development

Requirements

  • One year of experience working in a professional office environment
  • Effective written and verbal communication skills
  • Ability to work independently as well as in a team setting
  • Strong prioritization and multi-tasking skills, including high attention to detail
  • Knowledge of Microsoft Office applications Word and Outlook
  • High school diploma or equivalent

Benefits & Perks

Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 64 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth

Ready to Apply?

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