Customer Service Representative

• Deliver exceptional customer experiences : Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships. • Own the order lifecycle : Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards. • Collaborate across teams : Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions. • Drive operational excellence : Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction. • Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs.

• 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities • Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment • Ability to use resources to research issues and manage complex customer inquiries • Customer oriented with a high level of professionalism • Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change • Experience with Microsoft Office Suite • High School diploma or equivalent • Bachelor’s in business or related field • Minimum typing speed of 35 wpm • Knowledge of SAP and Salesforce • Basic knowledge of Microsoft Excel #LI-SM1 #LI-Onsite

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $19.10 — $33 USD