Job Description
The Customer Service Team Lead is responsible for guiding a team of specialists in preparing for product launches, managing daily operations, resolving complex issues, and collaborating across departments to ensure smooth and successful product releases.
Key Responsibilities
- Lead and develop a team of Product Readiness Specialists through coaching, goal setting, and feedback
- Manage daily operations to ensure timely, accurate responses and balanced workload distribution
- Guide the team through complex issues and serve as the escalation point for critical matters
- Represent Customer Service in cross-functional initiatives and ensure operational alignment
- Maintain documentation, lead product training, and support team readiness with accessible resources
- Oversee release planning, testing, material validation, and contribute to quoting and issue resolution
Requirements
- Five years of professional experience in a similar position, supporting similar responsibilities
- Demonstrated leadership capabilities with sound judgment and effective decision-making skills
- Highly team-oriented with a strong commitment to achieving shared goals and driving collective success
- Flexibility to adapt work hours to meet business demands, including team coverage, product meetings, testing assignments, and after-hours support
- Strong analytical and problem-solving skills with the ability to troubleshoot complex scenarios
- Bachelor's degree in business or a related field
Benefits & Perks
Base salary range of $69,680 to $84,760 USD
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave annually
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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