Job Description
A Client Success Manager at EnergyHub is responsible for managing client relationships, supporting program launches, and ensuring the successful implementation of energy management solutions for utilities, with a focus on renewable energy and distributed energy resources.
Key Responsibilities
- Manage end-to-end client relationships and ensure program operations align with client goals
- Support the launch, implementation, and ongoing management of utility programs involving connected devices
- Act as a trusted advisor to clients, helping them achieve their growth and energy management objectives
- Collaborate with sales and internal teams to support renewals, expansions, and program success
- Analyze and communicate technical, data-driven results to clients and stakeholders
- Develop deep knowledge of demand management, distributed energy resources, and related products and services
- Build and maintain strong relationships with clients and device partners to ensure program effectiveness
Requirements
- At least 3-5 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field.
- A BS or BA degree.
- Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech, greentech preferred).
- Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner.
- Demonstrated success working directly with clients.
- Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies.
- An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets.
- The ability to build trust and outstanding client and partner relationships.
- Good judgment in a business context.
- Experience working with a team in a cross-functional environment.
- Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless.
Benefits & Perks
Compensation/salary range: 85,000 - 115,000 USD
Work schedule flexibility
Casual work environment
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program
100% paid medical benefits
401(k) plan with employer match
Ready to Apply?
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