Systems Administration Manager (Oakland, CA - US)

• Supervise the Systems Administration team, providing ongoing guidance, feedback, and coaching to foster professional growth and high-quality performance. • Set clear workload goals to ensure the timely resolution of service requests and operational tasks. • Author and maintain comprehensive processes, procedures, and technical documentation. • Track and manage a portfolio of IT-related projects and initiatives within the systems administration function. • Ensure corporate networks, telephony systems, alarm systems, and security cameras are properly maintained, monitored, and secured. • Continuously evaluate system health, addressing technical issues in partnership with the team. • Validate and deploy operating systems, firmware, and software updates across both Windows and Mac environments. • Evaluate and offer improvements to maintenance efforts related to cloud infrastructure, specifically within Microsoft Azure environments. • Resolve or escalate complex technical issues by working directly with team members and peer IT leaders. • Serve as a backup administrator, providing direct support when team members are unavailable. • Review open tickets and incidents to identify recurring problems or trends. • Partner with IT Security Management to ensure systems and processes adhere to SOC 2, NIST, and internal security standards. • Maintain backup and recovery of readiness, including rigorous documentation and periodic testing. • Evaluate system administration workflows to identify opportunities for automation and process enhancement. • Support vendor engagement (contracts/licenses) and assist in IT operations budget planning. • Provide regular updates to IT leadership on system performance, project progress, and significant issue resolution.

• Bachelor's degree required in Information Technology, Computer Science, or related field. • 7 years of progressive experience in IT systems administration with 2 years of supervisory experience. • Demonstrated experience implementing, maintaining, and supporting enterprise networks and infrastructure. • Experience configuring a variety of software platforms and enterprise-level systems. • Demonstrated experience leading systems administration projects and coordinating work across technical teams. • Experiencing managing vendor relationships and supporting technology procurement activities. • Experience with business continuity planning and data recovery and protection practices. • Advanced knowledge of Windows and macOS environments, including system configuration, patching, and troubleshooting. • Experience with systems such as Datto RMM, Intune, Slack, Zoom, Tableau, and MS Azure. • Functional understanding of IT security protocols and compliance requirements, including SOC 2 and NIST standards. • Excellent troubleshooting, interpersonal communication, and technical documentation skills. • Experience developing and reporting IT operational metrics and dashboards. • Ability to work independently while collaborating within a team-based environment. • Demonstrated ability to support a guide team member while maintaining accountability for outcomes. • ITIL certification or equivalent knowledge and experience. • Certification in Microsoft technologies, including Azure, desktop VMs, SharePoint, and Exchange Online. • Project management certification such as PMP or Agile/Scrum (CSM, SAFe, or equivalent). • Experience managing infrastructure environments on cloud platforms. • Hands-on experience supporting remote work environments. • Experience participating in system modernization, automation initiatives, or platform migrations. • Familiarity with Microsoft Power Automate. • Ability to apply scripting or automation concepts to improve operational efficiency and system reliability. The salary range for this role is $122,600–$159,400, with a target compensation of $122,600 - $140,000 based on experience and qualifications.