At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities.
Key Responsibilities
Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs
Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs
Escalate non-routine issues, complaints, or exceptions to the Project Manager as appropriate
Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs
Support outreach activities including event preparation, presentation preparation, occasional event attendance and outreach inquiries
Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly
Apply and communicate program rules, procedures, and eligibility requirements using established guidance to support submission quality and reduce rework
Support working relationships with distributors, contractors, and other stakeholders through phone, or virtual interactions
Resolve routine issues within established guidelines and escalate complex participant or technical questions when needed. Apply program guidelines and SOPs to resolve disputes or address non ‑ compliance
Document investigations and outcomes, including drafting responses or correspondence based on template responses, provided in program Service Level Agreement(s) (SLAs), as needed
Compile, validate, and organize program data for internal review and client reporting. Proofread deliverables and correct basic errors before they go out.
Review work for accuracy and completeness before submission and flag issues to the Project Manager
Review program information and gather references to support process improvements
Execute data validation and quality assurance activities for assigned workflows using defined checklists and processes
Track and report discrepancies to support consistency and reduce rework
Identify and suggest improvements to program procedures and operational workflows to enhance efficiency
Apply and update established processes and documentation to support accuracy and consistency
Maintain detailed documentation to support audits, reporting, and program transparency
Support scheduling, resource coordination, and administrative project activities as needed
Follow established program controls to support compliance, fraud prevention, and risk management
Requirements
Bachelor's degree in project management or related field required or High School degree plus 2 years’ experience
Strong written and verbal communication skills, with the ability to answer stakeholder and program participant inquiries received over email or calls concisely, courteously, and professionally
Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
Strong organizational skills and attention to detail, with the ability to identify issues and escalate when needed
Demonstrated ability to independently manage multiple tasks and deadlines and respond to internal communication from peers and managers promptly
The salary range for this role is $60,000 to $70,000, with a target compensation of $60,000 to $66,500 based on experience and qualifications.
Ready to Apply?
Join Energy Solutions and make an impact in renewable energy