Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
This is an evergreen posting supporting hiring across three levels.
Key Responsibilities
- Serve as a central point of contact for clients — respond to and log all incoming calls, emails, and monitoring platform alerts within the ticketing system
- Provide smart hands and feet support: rack/unrack equipment, install customer orders including cabinet and cage setup, cross-connects, and cable tests
- Monitor ticket queues and follow up on open requests within designated timeframes; maintain proper escalation procedures
- Perform Level 1 troubleshooting on Windows servers including reboots, hardware swaps, and new user setup
- Assist with supply management: enclosures, cage materials, cabling, tools, fasteners, locks and keys, and furniture
- Coordinate outage schedules, change documentation, and shift turnover communications
- Manage and set appropriate client expectations around delivery dates, outstanding requests, and open issues
- At senior levels: operate and maintain critical infrastructure including cable plant, power systems, HVAC, raised floor, fire suppression, automation, and security systems; work independently with minimal supervision to diagnose and resolve complex issues
Requirements
- Genuine commitment to delivering the highest levels of customer service
- Positive, enthusiastic attitude and strong team-first mindset
- Clear verbal and written communication skills
- Strong problem-solving and independent decision-making ability
- Proficiency with Microsoft Word and Excel; ability to quickly learn new tools and platforms
- Ability to manage multiple priorities and shifting workloads in a fast-paced environment
- Willingness to work a flexible schedule, including on-call rotation and extended hours during emergencies
Ready to Apply?
Apply directly on CyrusOne's site
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