Associate Desktop Engineer

CyrusOne

Dallas, TX

Full Time

Posted August 12, 2026

$70k - $85k· Est.

Utilities

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Listing evidence and provenance

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
Pay provenance: Estimated benchmark; not employer-provided

Job Description

Degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.

Key Responsibilities

Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures provided by senior desktop engineering resources.
Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.
Monitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and escalate policy or design changes as appropriate.
Assist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings under the direction of senior engineering resources.
Support Windows Autopilot and other approved device provisioning processes, including profile assignment, enrollment troubleshooting, validation, and documentation.
Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support.
Perform routine Microsoft 365, Active Directory, and Entra ID administrative tasks, including group membership, license assignment, account updates, and device-related access support, in accordance with documented procedures.
Support desktop engineering projects, device lifecycle initiatives, application rollouts, endpoint modernization efforts, and approved technology changes.
Maintain accurate endpoint configuration, application, assignment, and lifecycle records across Intune and other systems of record.
Create and update technical documentation, implementation procedures, knowledge base articles, troubleshooting guides, and support handoff materials.
Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements to deployment processes, platform administration, and the end-user experience.
Escalate complex technical issues, architecture decisions, policy design changes, and exceptions to senior desktop engineering resources or other appropriate support teams.