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IT Support Specialist

Cypress Creek Renewables
Durham, North Carolina
Full Time
Posted November 17, 2025
Solar Energy
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Job Description

The IT Support Specialist provides technical assistance and manages hardware, software, and collaboration tools to ensure smooth technology operations for employees and contractors at Cypress Creek Renewables.

Key Responsibilities

  • Respond to and resolve IT support tickets for employees, contractors, and interns
  • Troubleshoot hardware, software, and connectivity issues
  • Set up, image, and ship PCs for new hires and refresh cycles
  • Manage PC asset lifecycle, including tracking and inventory
  • Install, configure, and support user applications and specialized software
  • Support deployment and configuration of software via Microsoft Autopilot
  • Provide technical support for collaboration tools such as Zoom Rooms and meeting room systems
  • Configure, troubleshoot, and maintain printers and audio-visual equipment
  • Support mobile devices for field technicians, ensuring proper configuration and security

Requirements

  • 0-1 years of experience in IT support or a similar role, ideal for recent upcoming graduates or early career professionals
  • Strong knowledge of Windows operating systems, Microsoft 365, and common business applications
  • Experience with hardware setup, device management tools such as Microsoft Intune Autopilot, and asset tracking systems
  • Familiarity with video conferencing tools such as Zoom and printer management
  • Excellent communication, troubleshooting, and organizational skills
  • Ability to work independently and prioritize multiple tasks in a fast-paced environment

Benefits & Perks

15 days of Paid Time Off, accrual up to 20 days
11 observed holidays
401(k) Match
Comprehensive medical, dental, and vision insurance
Health insurance
Wellness stipend
Family planning stipend
Generous parental leave
Tuition Reimbursement
Phone Bill Reimbursement
Company Swag

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