Customer Service Manager
Cypress Creek RenewablesDurham, North Carolina
Full Time
Posted November 19, 2025
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Job Description
The Customer Service Manager oversees daily client support and operational excellence for solar and storage maintenance services, ensuring customer satisfaction, issue resolution, and continuous service improvement within a renewable energy company.
Key Responsibilities
- Serve as the primary point of contact for daily operational inquiries and client requests.
- Troubleshoot and resolve service-related issues promptly to meet SLAs.
- Facilitate regular customer discussions to review ongoing activities and concerns.
- Ensure service delivery meets client expectations and SLAs through collaboration with internal teams.
- Monitor service activities to ensure timely maintenance and issue resolution.
- Conduct regular check-ins and service performance reviews to monitor client satisfaction.
- Identify operational workflow improvements and implement solutions.
- Provide detailed reports on service metrics and client satisfaction levels.
- Manage documentation and compliance within CMMS and ShareFolder systems.
- Partner with the Account Manager to align on client strategies and escalate concerns or growth opportunities.
- Collaborate with cross-functional teams to ensure smooth service delivery and continuous improvement.
Requirements
- Bachelor's degree in business, engineering, renewable energy, or a related field or equivalent experience.
- At least 3 years of experience in customer service, operations, or a related role, preferably within the renewable energy or utilities sector.
- Familiarity with Solar PV and Energy Storage systems, including their operations and maintenance.
- Experience with service management tools, CMMS platforms, and reporting systems.
- Exceptional interpersonal and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
Benefits & Perks
15 days of Paid Time Off, accrual up to 20 days
11 observed holidays
401(k) Match
Comprehensive medical, dental, and vision insurance
Health insurance
Wellness stipend
Family planning stipend
Generous parental leave
Tuition Reimbursement
Phone Bill Reimbursement
Company Swag
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