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Customer Service Manager

Cypress Creek Renewables
Durham, North Carolina
Full Time
Posted November 14, 2025
$75k - $95k
Solar Energy
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Job Description

The Customer Service Manager oversees daily client support and operational excellence for solar and storage projects, ensuring service delivery meets client expectations, resolving issues promptly, and maintaining strong client relationships within the renewable energy sector.

Key Responsibilities

  • Serve as the primary point of contact for daily operational inquiries and client requests.
  • Troubleshoot and resolve service-related issues promptly to ensure compliance with SLAs.
  • Ensure service delivery meets client expectations and SLAs by collaborating with internal teams.
  • Monitor service activities to maintain timely maintenance and issue resolution.
  • Conduct regular client check-ins and service performance reviews to address concerns and manage expectations.
  • Identify operational workflow improvements and implement solutions.
  • Provide detailed reports on service metrics such as uptime, response times, and client satisfaction.
  • Manage documentation and compliance within CMMS and ShareFolder systems.
  • Partner with the Account Manager to align on client strategies, objectives, and growth opportunities.
  • Collaborate with cross-functional teams to ensure continuous service improvement.

Requirements

  • Bachelor's degree in business, engineering, renewable energy, or a related field or equivalent experience.
  • At least 3 years of experience in customer service, operations, or a related role, preferably within the renewable energy or utilities sector.
  • Familiarity with Solar PV and Energy Storage systems, including their operations and maintenance.
  • Experience with service management tools, CMMS platforms, and reporting systems.
  • Exceptional interpersonal and communication skills.
  • Strong organizational and problem-solving abilities.
  • Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.

Benefits & Perks

Salary range of 75,000-95,000 plus bonus and benefits
Hybrid work schedule with in-office presence three days per week
15 days of Paid Time Off, accrual up to 20 days
11 observed holidays
Comprehensive medical, dental, vision, and health insurance
401(k) match
Wellness stipend
Family planning stipend
Generous parental leave
Tuition Reimbursement
Phone Bill Reimbursement
Company Swag

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