Analyst I, Retail Ops

Constellation

Hurstbourne Acres, KY

Full Time

Posted September 24, 2026

$56k - $62k

Power Generation

Closes tomorrow

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Application opens on company website

Listing evidence and provenance

Source: Employer career site View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Employer-provided pay

Job Description

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst I.

Key Responsibilities

The Gas Customer Care Analyst is responsible for providing exceptional customer support to commercial and industrial natural gas customers. This role serves as the first point of contact for customer inquiries and works closely with internal teams to resolve issues, provide account support, and ensure a positive customer experience.
The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities while maintaining a high level of professionalism and accuracy.
Serve as the primary contact for customer inquiries received via phone, email, and customer support channels.
Research and resolve customer issues related to billing, invoices, contracts, pricing, enrollments, terminations, and account maintenance.
Educate customers on natural gas supply programs, market processes, and company services.
Maintain accurate customer records and case documentation within CRM systems.
Coordinate with internal teams including Sales, Billing, Enrollment & Terminations, Volume Management, Transaction Services, and other operational groups to ensure timely resolution of customer concerns.
Meet established service level agreements and customer satisfaction objectives.
Perform proactive customer follow-up to ensure commitments are fulfilled and issues are resolved.
Participate in testing, process improvement initiatives, and system enhancement projects.
Identify recurring customer issues and provide recommendations for process improvements.
Support customer outreach efforts and contribute to a culture of continuous improvement and exceptional service.
The Gas Customer Care Analyst is responsible for providing exceptional customer support to commercial and industrial natural gas customers. This role serves as the first point of contact for customer inquiries and works closely with internal teams to resolve issues, provide account support, and ensure a positive customer experience.
The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities while maintaining a high level of professionalism and accuracy.
Serve as the primary contact for customer inquiries received via phone, email, and customer support channels.
Research and resolve customer issues related to billing, invoices, contracts, pricing, enrollments, terminations, and account maintenance.
Educate customers on natural gas supply programs, market processes, and company services.
Maintain accurate customer records and case documentation within CRM systems.
Coordinate with internal teams including Sales, Billing, Enrollment & Terminations, Volume Management, Transaction Services, and other operational groups to ensure timely resolution of customer concerns.
Meet established service level agreements and customer satisfaction objectives.
Perform proactive customer follow-up to ensure commitments are fulfilled and issues are resolved.
Participate in testing, process improvement initiatives, and system enhancement projects.
Identify recurring customer issues and provide recommendations for process improvements.
Support customer outreach efforts and contribute to a culture of continuous improvement and exceptional service.

Requirements

Bachelor's degree, or 2 years of equivalent experience in lieu of the degree
Ability to solve problems using procedures and guidelines
Proficient in Microsoft Office applications including Word, Excel and PowerPoint
Ideal candidate will have call center and utility experience.
Ability to adapt to changing markets, systems, processes and customer needs
Ability to prioritize work, manage time effectively and manage workload efficiently
Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets
Analytical skills, attention to detail, critical thinking, problem solving and independent decision making
Analytical thinker and problem solver with strong listening skills, able to collect and analyze data, identify needs and developed strategies to meet needs
Strong attention to detail, accuracy and follow through
Experience in the retail energy industry and or regulated/deregulated energy markets
Experience using CRM and or order to cash workflow systems
Working knowledge of UDC/ISO/LDC market EDI transactions
Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders
Strong customer service skills, managing and providing exceptional support , delivering high value to internal and external clients and vendors.
Intermediate technical acumen in SQL, business applications and/or new technologies
Bachelor's degree, or 2 years of equivalent experience in lieu of the degree
Ability to solve problems using procedures and guidelines
Proficient in Microsoft Office applications including Word, Excel and PowerPoint
Ideal candidate will have call center and utility experience.
Ability to adapt to changing markets, systems, processes and customer needs
Ability to prioritize work, manage time effectively and manage workload efficiently
Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets
Analytical skills, attention to detail, critical thinking, problem solving and independent decision making
Analytical thinker and problem solver with strong listening skills, able to collect and analyze data, identify needs and developed strategies to meet needs
Strong attention to detail, accuracy and follow through
Experience in the retail energy industry and or regulated/deregulated energy markets
Experience using CRM and or order to cash workflow systems
Working knowledge of UDC/ISO/LDC market EDI transactions
Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders
Strong customer service skills, managing and providing exceptional support , delivering high value to internal and external clients and vendors.
Intermediate technical acumen in SQL, business applications and/or new technologies