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Job Description
The role involves managing end-to-end implementations of Celonis Process Mining technology for strategic customers, including project planning, stakeholder collaboration, and ensuring successful deployment and adoption of the platform.
Key Responsibilities
- Lead complex customer programs, defining and steering project outcomes.
- Plan, schedule, and manage project timelines and activities from initiation to training.
- Manage resources, scope, and budgets across multiple projects with detailed project plans.
- Collaborate with customer stakeholders, technical teams, and executives to ensure successful implementation.
- Serve as the primary contact for product feature requests and support issue escalation.
- Communicate project status, risks, and issues regularly to internal and external stakeholders.
- Update project information in the Celonis Professional Services Automation System for accurate reporting.
- Proactively identify and escalate risks and issues to minimize impact on project success.
- Guide and mentor implementation teams and partner resources to follow Celonis methodology.
- Contribute to continuous improvement of Celonis Services methods and best practices.
Requirements
- Client-facing Project Management experience in enterprise software implementations, managing multiple projects concurrently.
- Extensive experience in project management disciplines, including documenting and maintaining project plans, risk issue action logs, and driving problem resolution in partnership with customers and Celonis executives.
- Strong communication skills and a background in consulting with a proven ability to manage stakeholders and project timelines.
- Experience in people managing consulting teams both onshore and offshore.
- Experience in positioning Services, writing proposals and statements of work within a complete ecosystem of customers and partners.
- A history of working with an ecosystem of partners and managed co-delivery.
- Ability to effectively set and manage customer expectations.
- Strong analytical skills, especially in applying technology solutions to core business problems.
- Ability and willingness to be certified in Celonis products.
- Project management certifications such as PMP, Prince2, or Safe Agile.
- Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or other related fields.
- Japanese language fluency at a level that is considered a MUST for the role.
Benefits & Perks
Great compensation and benefits packages including equity restricted stock units
Generous leave for new parents from day one
Physical and mental well-being support including subsidized gym membership and access to counseling
Internal mobility opportunities and clear career paths
Mentorship programs
Extensive parental leave
Dedicated volunteer days
Global team of diverse colleagues
Inclusive culture with Business Resource Groups such as Black Celonis, Women Celonis, Parents Celonis, Pride Celonis, Resilience Celonis
Hybrid working options
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