Apply Now
Application opens on company website
Job Description
The IT Service Engineer at Celonis is responsible for providing technical support and troubleshooting for macOS and Windows systems, ensuring smooth IT operations across global offices, with a focus on supporting the Bangalore location and participating in shift-based support to cover international time zones.
Key Responsibilities
- Serve as the first point of contact for IT support requests from employees and resolve or escalate issues as needed
- Provide hands-on support for macOS and Windows platforms, troubleshooting hardware, software, and network problems
- Install, configure, and maintain computing equipment, peripherals, and video conferencing systems
- Manage onboarding processes for new employees in the Bangalore office
- Support mobile devices using MDM platforms like Intune and Kandji
- Support onsite IT needs at the Bangalore office
- Communicate effectively with users to understand, document, and resolve IT issues
- Perform basic repairs and replacements of computing equipment
- Develop and maintain documentation and user guides for common IT issues
Requirements
- 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments
- Strong knowledge of macOS and Windows 11 operating systems
- Experience with Active Directory as well as Azure Active Directory
- Understanding of TCP IP networks and fundamental network troubleshooting skills
- Proficiency in M365 administration and support
- Strong knowledge of collaboration tools such as Microsoft Teams and Zoom
- Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
- Familiarity with operating and maintaining network components such as video conferencing systems (Zoom, MS Teams) and network printers
- Ability to act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary
- Ability to provide hands-on support for hardware, software, and network issues on macOS and Windows platforms
- Experience installing, configuring, and maintaining computing equipment and peripherals, including desktop and laptop systems, network printers, and video conferencing systems
- Experience supporting mobile devices, including smartphones, through mobile device management platforms
- Ability to support onsite IT support to employees at the Bangalore office
- Willingness to work in a shift-based support model to ensure global coverage and timely support
- Excellent communication skills with the ability to effectively communicate with users to understand, document, and resolve IT issues
- Ability to develop and maintain documentation and user guides for common issues
- Proactive problem-solving skills and attention to detail
- Strong team player with motivation to provide excellent customer service and contribute to continuous improvement in IT processes
- ITIL V4 Foundation certification
Benefits & Perks
compensation/salary range (not specified)
hybrid working options
generous PTO
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to gym subsidies
counseling and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
Ready to Apply?
Join Celonis and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Celonis
Global People Business Partner
Celonis
NEW
Raleigh
Full Time
13h
Global People Business Partner
Celonis
NEW
New York
Full Time
13h
$145k-165k
Senior Management Technology Consultant
Celonis
NEW
Munich
Full Time
13h
More jobs in Bangalore, India
Developer, Portworx Backup
Pure Storage
Bangalore
Full Time
Dec 20
Senior Solutions Engineer - MLOps
Pure Storage
Bangalore
Full Time
Dec 17
Systems Engineer
Pure Storage
Bangalore
Full Time
Dec 21