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Job Description
As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company.
Key Responsibilities
- Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
- Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
- Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
- Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams).
- Manage the onboarding process for new employees in the Madrid office.
- Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji
- Provide onsite IT support to Celonis employees at the Madrid office.
- Ensure clear and effective communication with users to understand, document, and resolve their IT issues.
- Perform basic repairs and replacements for computing equipment when needed.
- Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
- Handle Procurement & Provisioning of Hardware (Laptop & Phones)
Requirements
- 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
- Strong knowledge of macOS and Windows 11 operating systems.
- Experience with Azure Active Directory.
- Understanding of TCP/IP networks and fundamental network troubleshooting skills.
- Proficiency in M365 administration and support.
- Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
- Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
- Familiarity with operating and maintaining network components such as video conferencing systems (MS Teams) and network printers.
- Strong communication skills in English with the ability to work effectively in a global, multicultural team.
- Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
- Capable of managing multiple tasks and projects in a fast-paced environment
- A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
- ITIL V4 Foundation certification
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