Job Description
The role involves leading customer success and strategic transformation initiatives within the Pharma industry by managing executive relationships, driving value realization, and fostering innovation using Celonis' Process Intelligence platform. It requires guiding large-scale process improvements and ensuring customer satisfaction through cross-functional collaboration and industry expertise.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients within the Pharma industry
- Engage with C-Level executives to define long-term vision and strategic objectives for using Celonis
- Drive measurable business impact by ensuring platform adoption and value realization
- Coordinate and mobilize cross-functional teams to support customer engagements and projects
- Mentor and coach team members and customer organizations to increase platform adoption and maturity
- Manage customer escalations and align internal resources to resolve issues effectively
- Establish and maintain strong relationships with key stakeholders and embed Celonis into their strategic plans
- Organize and lead customer advisory boards to gather insights and foster innovation
- Act as the voice of the customer within the company to influence product development and service offerings
- Represent Celonis at industry events, webinars, and thought leadership activities
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Pharma industry or similar industries such as Production, Manufacturing.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Are self-motivated, proactive team player.
- Able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs (25-50%).
Benefits & Perks
25-50% total compensation package including base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Career development and learning programs
Global community and support programs
Open culture with autonomous teams
Ready to Apply?
Join Celonis and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Celonis
Jobs in Zürich, Switzerland
More jobs at Celonis
Senior Software Engineer Java
Celonis
NEW
Bangalore
Full Time
3h
Associate Technology and Management Consultant DACH - Orbit Program
Celonis
NEW
Madrid
Full Time
3h
Associate Applied AI Engineer DACH - Orbit Program
Celonis
NEW
Madrid
Internship
3h
More jobs in Zürich, Switzerland
Member of the technical staff Frontend Engineer
Jua
Zürich
Full Time
Oct 17
Lead Product Designer First Design Hire
Jua
Zürich
Full Time
Oct 2
Head of Sales
Jua
Zürich
Full Time
Sep 16