Job Description
The role involves leading customer success and strategic transformation initiatives within the Pharma Life-Sciences industry, acting as a trusted advisor to C-level executives, driving value realization, and fostering innovation using Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Pharma Life-Sciences industry.
- Engage with C-Level executives to define long-term vision and align Celonis solutions with customer business strategies.
- Drive measurable business impact by ensuring platform adoption and value realization within customer accounts.
- Build and maintain strong relationships with key stakeholders and internal cross-functional teams.
- Mentor and coach team members to support their success and improve team performance.
- Resolve customer escalations efficiently by orchestrating internal resources.
- Internalize customer strategies and targets to align Celonis delivery with business objectives.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership activities to promote customer advocacy.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Pharma Life-Sciences industry or similar industries such as Production, Manufacturing, etc.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package including base salary, bonus, commission, equity, health, dental, life, 401k, and paid time off
Hybrid working options
Generous paid time off (PTO)
Company equity RSUs
Extensive parental leave
Dedicated volunteer days
Access to gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Comprehensive benefits
Ready to Apply?
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