Job Description
The role involves supporting customer engagements by leveraging AI and process intelligence to solve business challenges, developing innovative solutions, and acting as a trusted advisor to drive value and investment decisions in a fast-paced SaaS environment.
Key Responsibilities
- Support the Japan Value Engineering team on customer engagements
- Collaborate with customers to identify business challenges and demonstrate how Celonis Process Intelligence can address them
- Execute proof projects to showcase value, quantify business benefits, and present findings to senior executives
- Prototype and develop AI solutions tailored to customer needs, including machine learning and LLM-based solutions
- Drive change management and ensure positive return on investment for customers
- Build and maintain strong relationships with customers as a trusted advisor
- Share customer insights and feedback with internal product and engineering teams to influence AI product development
- Create reusable collateral, best practices, and tools within the Global VE Center of Excellence
- Travel to Japan to meet clients in person and support customer success
Requirements
- Be a Japanese citizen or visa holder, willing to stay in Madrid for 12 months before having the view to relocate to Tokyo.
- Fluent in Japanese and English, with the ability to effectively communicate and present to C-level executives and larger audiences.
- Willing to travel to the Japan region to meet clients in person.
- Hold a bachelor's and/or master's degree in Industrial Engineering, Computer Science, Data Science, Business Analytics, AI/ML, Mathematics, or other related fields.
- Have valuable work internship experience in relevant fields.
- Have a passion for technology, data, and AI, and the impact it can have on the world.
- Have a basic knowledge or hands-on experience in SQL and/or Python.
- Any exposure to process mining principles and completion of Celonis Rising Star modules would be a welcome indicator of eagerness to develop in this field.
- Be able to think analytically and creatively, especially in applying technology solutions to core business problems.
- Be focused on creating and adding value for customers.
- Have an entrepreneurial mindset and the ability to multi-task, prioritize, and execute.
- Be able to build relationships with senior management and influence decision-makers.
- Be willing to travel to the Japan region to meet clients in person.
- Be an effective communicator and self-motivated, curious, enjoy continuous learning, and thrive in fast-paced environments.
- Be capable of rapidly developing solutions and pilots using platform and AI technologies.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Hybrid working options
Generous PTO
Company equity RSUs
Extensive parental leave
Dedicated volunteer days
Access to gym subsidies
Counseling and well-being programs
Internal mobility and clear career paths
Mentorship opportunities
Comprehensive benefits package
Community and inclusion programs
Global collaboration opportunities
Autonomous team environment
Ready to Apply?
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