Technical Author (multiple roles and seniority levels)

Canonical

Remote

Full Time

Posted May 16, 2022

$2k - $2k

Power Generation

Remote

Apply Now

Application opens on company website

Job Description

To improve your chances of success in this application, read our advice on how to get a job at Canonical .

Key Responsibilities

A product-focused Technical Author is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
A customer-focused Technical Author works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world.
An operations-focused Technical Author is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation.
Some open technical author roles at Canonical
You’ll have a chance to tell us your preferred focus, and we'll work with you to find the right seniority level and team for you.
Whatever your focus, you will also be a part of Canonical's documentation practice team , that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location: These are fully remote roles, open to candidates across the globe.
Create, maintain and improve software and other documentation
Work with your team members, to help them make effective documentation contributions
Influence the development of Canonical products and services, as an expert user who has important opinions about function and design
Engage with user communities to ensure that our documentation meets their needs
Encourage and support community engagement in and contribution to documentation
Help standardise the structure, presentation, style and language of content across products
Collaborate with documentation peers to advance the state of the art in documentation at Canonical
Challenge and advance documentation understanding and best-practice, as part of a disciplinary team

Benefits & Perks

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events