Customer Service Representative

• Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade. • Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed. • Building lasting relationships with clients and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. • Understanding of company products, services, and policies. • Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products, and services. • Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc. • Adhering to all company policies and procedures • Assist in other administrative duties as requested

• High School Diploma or equivalent. • 2-3 years of call center experience with telephone systems and technology. • English language proficiency required and bilingual for spanish is a plus • Strong and accurate typing skills with a typing speed of 50+ words/minutes required • Strong organizational and time management skills • Excellent communication and interpersonal abilities • Consistent focus on delivering professional customer service • Ability to multitask and remain composed in a busy office setting

• Pay range of $15-$17 hourly dependent on experience • Required hours of: 8:00am to 5:00pm EST M-F with 1 hour lunch break • Medical, Dental, and Vision Insurance plans available to full-time employees • Company Paid Life, & Short-Term Disability Insurance up to a specified amount • +More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans • 401K Plan with Company Match • Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy) • Weekly Pay • Opportunities for career advancement and skill development