Job Description
The Operations Lead for Centralized Autonomous Vehicle Operations is responsible for managing a multidisciplinary team overseeing vehicle monitoring, incident response, and operational performance to ensure safe and efficient autonomous vehicle operations across multiple locations.
Key Responsibilities
- Lead and manage a multidisciplinary team of Command Center operators across multiple locations and shifts.
- Oversee lane monitoring, L2 triage, commercial optimization, and incident response activities.
- Develop and improve standard operating procedures and drive continuous operational improvements.
- Communicate operational updates, software changes, and initiatives through shift briefings.
- Track, analyze, and report on key performance indicators (KPIs) for program review and strategic planning.
- Coordinate cross-functional collaboration with developers, dispatch, and vehicle operations teams.
- Ensure safety, quality, and performance standards are maintained in high-risk environments.
- Act as the primary point of contact for key Aurora initiatives related to command center operations.
Requirements
- Minimum of 2 years of people leadership focusing on growth and development.
- Experience staffing and planning managers and an hourly workforce in a 24/7 dynamic environment.
- Deep understanding of all Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.
- Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
- Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization.
- Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.
- Deep understanding of Learning Management System (LMS) tools and training program scaling.
- Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.
- Proven track record of leading through ambiguity to set clear objectives for geographically disparate teams.
- Ability to work rotating shifts as needed, including regular extended shifts and some weekends.
- Strong communication, presentation, and organizational skills.
Benefits & Perks
Base hourly wage range: $87,000 - $138,000 per hour
Annual bonus
Equity compensation
Hybrid work environment (in-office at least 3 days per week)
Ready to Apply?
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