Job Description
The Technology Specialist II will be responsible for providing end-user support for Atwell employees across the country.
Key Responsibilities
- Respond to requests for technical assistance in person, phone & electronically.
- Troubleshoot all technical-related user issues, including hardware, software, and
- account issues.
- Install various software applications as needed and approved.
- Communicate technical information to both technical and non-technical personnel.
- Follow all company support procedures.
- Log all support-related tasks in company support system.
- Set up and deploy workstations, servers, networks, and printers.
- Help manage and deploy cell phones, iPads, and other mobile devices.
- Manage inventory for workstations, laptops, and other IT assets in the company
- tracking system.
- Provide support for all Autodesk applications.
- Install and support all company standard software. Stay current with system information, changes, and updates.
- Must have the ability to take initiative and solve problems with limited direction.
- Ability to lead projects and teams assigned and directed.
- Ability to work independently as well as in a team.
- Must have extreme attention to detail.
- Excellent customer service skills.
- Good communication skills, both written and oral
- Additional projects and tasks assigned as needed.
Ready to Apply?
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