Job Description
Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy.
Key Responsibilities
- Respond to inbound customer calls and emails, including urgent requests such as customers without power at their site
- Educate customers on Amber’s products and processes, and address their concerns clearly and empathetically via phone and written support through Zendesk
- Work closely with internal teams and external stakeholders to resolve customer problems and deliver a seamless customer experience
- Take the initiative to suggest ideas that improve and streamline contact centre processes
- Advocate for the customer experience by keeping the organisation focused on what matters most to customers
Requirements
- Experience in a fast-paced inbound contact centre, customer support, sales or other high-volume communication role
- Confidence and willingness to speak directly with customers over the phone
- Strong communication and interpersonal skills, including the ability to explain information clearly and handle customer concerns with the right tone
- Empathy and patience when helping customers solve problems
- A proactive , problem-solving mindset and the ability to think on your feet
- Adaptability and comfort working with ambiguity
- Experience in customer support, sales or another high-volume communication role
- Competency and willingness to speak directly with customers over the phone
- Effective communication and interpersonal skills
- A solid base of IT competence with experience with Microsoft Office Suite
Benefits & Perks
- You’d be a part of a rapidly growing team of over 200 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of household and grid energy use.
- Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city
- Flexible working hours, with a mix of office and work-from-home
- Equitable gender-neutral parental leave policies.
- An external Employee Assistance Plan (EAP) for mental health support.
- Competitive salary and share options in Amber.
- Annual Learning & Development budget to support your personal growth.
- Additional PTO between Xmas & New Year
Ready to Apply?
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