Senior Customer Success Manager
Aligned Data CentersLocation not specified
Full Time
Posted November 13, 2026
$123k - $175k· Est.
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Application opens on company website
Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 14, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
Responsible for developing customer relationships that promote customer loyalty.
Key Responsibilities
- Retain existing customers and assist with customer expansions.
- Oversee and orchestrate all aspects of service delivery on assigned customer base leveraging internal and external partners and resources
- Establish relationships and build partnerships with internal stakeholders and vendor/carrier partners resulting in best-in-class service delivery to customers
- Develop business relationship strategies and other projects for customers
- Develop a cadence for regular business reviews
- Assist with implementation, on-boarding new customers and managing escalations
- Understand each customer's business and build a business strategy to support their needs
- Act as trusted advisors to both internal and external customers from the beginning through onboarding, project success, and renewals.
- Through confident communications, present to customers demonstrating expert knowledge of all services and capabilities
- Establish and maintain trust with customers by consistently providing superior service, meeting all deadlines, and delivering as promised
- Liaison between accounting, legal, sales and operations
- ServiceNow Portal SME, customer training and voice of the customer
- This job currently has no supervisory responsibilities.
Requirements
- Bachelor’s degree in business or related field or equivalent business experience
- Minimum 2-5 years in strategic customer management, contract management, leveraging partners and resources to support customer expansion and experience.
- Preferred background in critical facilities, high tech and fast paced, high growth companies.
- High degree of independent decision-making authority
- Understand basic data center infrastructure.
- Proficient in the use of technology and software platforms to generate business reviews, conduct audits of customer data, and ensure service tickets are executed upon ( strong proficiency using ServiceNow )
- Able to pick up quickly and communicate Aligned’s unique product offerings and services to support customer needs
- Able to demonstrate critical thinking skills needed to provide solutions for customer needs and issues
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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