Human Resources Operations Specialist

• 3+ years of experience in HR Operations with demonstrated depth in the following: US payroll processing, benefits administration, and leave management. • Hands-on experience processing multi-state US payroll end-to-end, not just supporting it. • Hands-on experience administering FMLA, STD/LTD, parental leave, ADA accommodations, and state leave programs from intake through return-to-work. • Working knowledge of US payroll law, multi-state tax compliance, and federal/state wage and hour requirements. • Working knowledge of US leave law: FMLA, ADA, USERRA, ADAAA, and key state programs (CA, NY, WA, CO, CT, etc.). • Some exposure to international leave and benefits frameworks: UK, Ireland, Mexico, Canada, and the Netherlands preferred. • Experience with Rippling HRIS required; must be comfortable as a daily Rippling user, not just an occasional one. • Active user of AI tools to optimize processes and improve efficiencies • Comfortable working in Excel, pulling reports, auditing data, and catching discrepancies before they become problems. • Deeply empathetic communicator — you know how to hold space for employees navigating hard moments while keeping the administration moving. • High ownership, strong follow-through, and sound judgment with confidential employee information. • Proactive about compliance and regulatory updates; you don't wait to be told when something has changed. • Bachelor's degree or equivalent experience. • PHR, SHRM-CP, CEBS, or similar certification. • Prior involvement in a payroll system implementation, benefits migration, open enrollment overhaul, or leave program build-out. • Hands-on international leave administration experience (UK statutory leave, Irish entitlements, Mexican IMSS, Canadian provincial programs, Dutch statutory frameworks). • Preference for Austin, TX based candidates or remote and working in Central time zone. • Comfort using AI tools (Claude, ChatGPT, etc.) for drafting, documentation, and research. Location: While we have a preference for Austin based employees, this role is open to remote, U.S.-based candidates. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

• Manage day-to-day US benefits administration: enrollments, life events, qualifying event changes, employee questions, and coverage troubleshooting. • Support annual open enrollment end-to-end: system configuration in Rippling, employee communications, education sessions, enrollment assistance, and post-enrollment audits. • Conduct regular benefits audits including carrier reconciliations, eligibility confirmations, billing reviews and resolve discrepancies proactively. • Partner with Finance on monthly benefits billing and cost reconciliation. • Assist in administer global benefits programs in coordination with the HR Operations team including UK, Ireland, and Mexico. • Serve as the primary employee contact for benefits questions; resolve issues with empathy, accuracy, and speed. • Maintain current, employee-friendly benefits documentation, resources, and knowledge base articles. • Stay current on regulatory changes affecting benefits: ACA, ERISA, COBRA, Section 125, and international equivalents.