At AlertMedia, we help organizations protect their people, operations, and brand.
Requirements
You're excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. Ideally, you have 1-2 years of experience in technical customer support . You are a team player, have a roll-up-your-sleeves mentality when it comes to AlertMedia customers needing support. You are motivated by cheerfully, promptly and professionally helping resolve customer issues whether it be by email, phone call, or customer chat. You value a "we're all in this together" mentality with your team and enjoy on-going training and increasing your product knowledge.
1-2 years of experience in a technical customer support role in software
Familiarity with Zendesk, Slack, Excel, Outlook, or similar
Tons of energy, humor, compassion, and enthusiasm
A passion for continual learning with a desire and willingness to be coached
The ability and desire to work in a fast-paced challenging environment
Exceptional phone etiquette & written communication skills
Strong listening skills
Thrives with both autonomy and collaboration
Outstanding English communication skills
This position is not eligible for visa sponsorship
Shift available – Monday - Friday 3:00pm-11:00pm CST
Location: Position is fully remote and open to candidates in Austin, Texas or other cities in the United States
Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future
Ready to Apply?
Join AlertMedia and make an impact in renewable energy