Customer Success Manager, SMB
AlertMediaMexico City, Mexico
Full Time
Posted August 25, 2026
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Job Description
At AlertMedia, we help organizations protect their people, operations, and brand.
Requirements
- You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them. You enjoy building relationships, community engagement, and driving adoption of all features of the AlertMedia platform.
- 2+ years’ experience in customer success management or account management
- Experience in a Saas or Tech environment strongly preferred
- Salesforce or Hubspot experience preferred
- Strong organization and time management skills with ability to prioritize
- Comfort level managing a large volume of accounts
- Outstanding verbal and written communication skills
- Willingness to test and implement innovative ideas
- Experience with customer implementation and software adoption preferred
- Strong listening skills with the ability to mirror and work with a variety of customer profiles
- Ability to work with all members of our team (customer support, business development, software development, and product management)
- Must be independent, self-motivated, success-driven, and adaptable
- The ability and desire to work in a fast-paced, challenging environment
- A vision for efficiency
- The desire to learn and be coached
- Bilingual English/Spanish a must
- L ocation: This is a hybrid position (2 days a week) in our downtown Mexico City (Reforma area) offices.
- Sponsorship: AlertMedia does not sponsor. Must have the legal right to work in Mexico without sponsorship now and in the future.
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