Customer Success Manager, Mid-Market
AlertMediaLocation not specified
Full Time
Posted June 16, 2026
$114k - $174k· Est.
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Job Description
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Requirements
- You are an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and expand your accounts. You are a thought leader in managing strategic accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy identifying themes across your customer based to better inform a proactive and thoughtful 1x1 approach to Customer Success. You value a "we're all in this together" mentality.
- 2-3 years’ experience as a Customer Success Manager
- Experience with Salesforce, Excel & Gainsight (a plus)
- Desire to work with demanding, multi-national customers
- Established CSM who is self-motivated and customer-focused
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Excellent project management skills with proven ability to prioritize
- Strong analytical, negotiation, and creative problem-solving skills
- Proven ability to work with all members of our team (business development, software development, and product management)
- The desire and ability to learn and be coached
- Location: This is an in office, hybrid position (2 days a week) in our downtown Austin, Texas headquarters
- Sponsorship: AlertMedia does not sponsor candidates
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