Customer Success Manager, Mid-Market

You are an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and expand your accounts. You are a thought leader in managing strategic accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy identifying themes across your customer based to better inform a proactive and thoughtful 1x1 approach to Customer Success. You value a "we're all in this together" mentality. • 2-3 years’ experience as a Customer Success Manager • Experience with Salesforce, Excel & Gainsight (a plus) • Desire to work with demanding, multi-national customers • Established CSM who is self-motivated and customer-focused • Outstanding verbal and written communication skills • Strong listening skills with the ability to work with a variety of customer profiles • Excellent project management skills with proven ability to prioritize • Strong analytical, negotiation, and creative problem-solving skills • Proven ability to work with all members of our team (business development, software development, and product management) • The desire and ability to learn and be coached Location: This is an in office, hybrid position (2 days a week) in our downtown Austin, Texas headquarters Sponsorship: AlertMedia does not sponsor candidates