Customer Account Executive, SMB
AlertMediaLocation not specified
Full Time
Posted August 21, 2026
$114k - $174k· Est.
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Job Description
At AlertMedia , we help organizations protect their people, operations, and brand.
Requirements
- You’re passionate about helping customers achieve their goals with AlertMedia. You enjoy driving revenue growth, solving meaningful problems, and collaborating across teams to move opportunities forward.
- You’re a customer-focused seller who builds trust quickly and works effectively in a fast-paced environment where no two accounts are the same. You can navigate unclear organizational structures, identify and influence key stakeholders, and guide customers through short- to mid-length sales cycles with urgency and empathy.
- You’re energized by uncovering expansion opportunities tied to clear, measurable customer needs. You help customers recognize additional value in the software they already use while maintaining a thoughtful, consultative approach.
- You’re organized, accountable, and intentional with your time. You can manage competing priorities, keep detailed records, and maintain momentum across multiple opportunities and internal partnerships.
- You’re also curious about emerging technology. You use AI-powered solutions, including ChatGPT, to improve productivity, prepare for customer conversations, personalize outreach, synthesize information, and strengthen your sales strategy. You apply sound judgment, verify AI-generated information, and follow company standards for data privacy and responsible AI use.
- 1 to 2 years of experience in a sales closing role, preferably within a software-as-a-service company.
- A track record of success in prospecting, pipeline management, forecasting, and closing deals.
- Strong relationship-building skills and the ability to influence key stakeholders.
- The resourcefulness to navigate unclear organizational structures and identify decision-makers when titles or responsibilities overlap.
- The ability to prioritize high-velocity opportunities while progressing strategic expansion opportunities.
- Strong communication and interpersonal skills, with a personable, persistent, and proactive approach.
- Strong collaboration skills and the ability to coordinate effectively across multiple teams.
- Excellent organization and time management skills, including the ability to manage competing priorities, follow through on commitments, and maintain accurate records.
- Comfort with change and a willingness to contribute ideas that improve sales processes and team performance.
- Experience using Salesforce and Outreach.io is required. Experience with Gong is preferred.
- Practical experience using generative AI solutions, such as ChatGPT, to improve productivity, research, communication, or sales execution.
- Sound judgment when reviewing AI-generated information and handling customer or company data.
- A growth mindset, curiosity about new technology, and a willingness to share effective practices with teammates.
- A coachable approach and the ability to apply feedback quickly.
- Location: Austin, Texas, or the surrounding area, with the ability to work a hybrid environment 3 days per week.
- Sponsorship: AlertMedia does not sponsor candidates. Must have the legal right to work in the United States now and in the future.
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