Job Description
A Technical Program Manager II responsible for overseeing the delivery and optimization of Alarm.com's video streaming infrastructure, including real-time video delivery, cloud migration, and firmware update systems, working closely with engineering teams to ensure reliable and high-performance video services at scale.
Key Responsibilities
- Drive end-to-end execution of video streaming and infrastructure programs from concept to launch
- Own the streaming technology roadmap, including connection protocols, proxy infrastructure, adaptive bitrate streaming, and codec modernization
- Coordinate and deliver cloud infrastructure migration programs and ensure technical implementation aligns with schedules and dependencies
- Monitor and manage firmware update systems for cameras to ensure safe and timely updates across devices
- Track system health metrics for customer-impacting services and coordinate resolution of issues
- Collaborate across firmware, backend, frontend, QA, and DevOps teams to ensure program success
- Establish and maintain program health metrics, escalation paths, and delivery cadences for multiple programs
- Partner with product managers to translate technical infrastructure investments into business outcomes and prioritize accordingly
Requirements
- Five (5) years of experience in technical program management, engineering management, or a senior technical individual contributor role shipping infrastructure or media products at scale.
- Deep familiarity with video media technology streaming protocols such as WebRTC, HLS, RTSP, video and audio codecs, or media pipelines.
- Experience with cloud infrastructure, container orchestration, CI/CD, microservices architecture, and load balancing.
- Ability to read and discuss code, architecture diagrams, and system designs with engineers; while not required to write production code, must understand it.
- Track record of managing concurrent programs with competing priorities and cross-functional dependencies.
- Strong written and verbal communication skills, including the ability to present to engineering leadership and translate infrastructure complexity into plain language.
Benefits & Perks
Medical plans with company subsidies
Health Savings Account (HSA) with a company contribution
401(k) plan with an employer match
Paid vacation that increases with tenure
Paid holidays
Wellness time
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
Work from the office 4 days a week
Ready to Apply?
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