Job Description
The role involves managing and improving the performance, reliability, and evolution of Alarm.com's real-time video streaming infrastructure, working closely with engineering teams to optimize streaming quality, protocols, cloud costs, and integrations in a technically deep product management capacity.
Key Responsibilities
- Own and improve the performance, reliability, and evolution of the video streaming infrastructure.
- Define streaming quality targets and track metrics such as connection success rates, load times, and cloud costs.
- Analyze session logs, codecs, and benchmarking data to identify issues and prioritize improvements.
- Own the product roadmap for streaming protocols, proxy infrastructure, adaptive bitrate streaming, and codec modernization.
- Collaborate with engineering teams on cloud infrastructure, cost optimization, and migration initiatives.
- Lead third-party video integrations and manage vendor relationships.
- Coordinate firmware updates across device fleets to ensure safe and timely rollouts.
- Manage dependencies, risks, and communication across multiple engineering teams for cross-team programs.
Requirements
- Have real technical depth in video or media systems, including the ability to explain how a WebRTC session is established, what a TURN relay does, why transcoding is expensive, or how an SDP offer answer exchange works.
- Experience working with streaming protocols, codecs, or media pipelines, whether as an engineer or as a product manager who has gone deep into technical details.
- Possess data-driven decision-making skills, including building or owning performance dashboards and making product decisions based on p50 p95 latency data, error rates, and cost-per-stream.
- Ability to read code and architecture diagrams, including understanding system design documents, following code reviews, or reading log files to troubleshoot issues.
- Experience managing complex, cross-functional programs involving multiple teams, competing priorities, and shifting timelines, with the ability to keep projects moving without becoming a bottleneck.
- Demonstrate clear communication skills, capable of explaining infrastructure complexity in plain language for leadership and translating business priorities into technical requirements for engineers.
- Possess a minimum of 4 years of experience in relevant roles involving video, media systems, or related technical fields (implied by the need for real technical depth and experience managing complex programs).
Benefits & Perks
Medical plans with company subsidies
Health Savings Account (HSA) with company contribution
401(k) plan with employer match
Paid vacation that increases with tenure
Paid holidays
Wellness time
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
Work from the office 4 days a week
Ready to Apply?
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