Support Operations Associate I

• Provide exceptional phone-based customer support regarding Alarm.com products and services • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions • You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service. • Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing • Collaborate with other team members to ensure on-going improvements in quality and service • Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning • Other duties as assigned In joining the technical support team, you will learn about: • Alarm.com’s products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system • The security industry, Alarm.com’s business model, marketing strategies, and how we work together with the dealers

• Strong customer service orientation and disposition • Interest in technology (although prior related technology expertise is not required) • Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern • Demonstrated experience with logical thinking and problem solving • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word) • Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus! • A self-starter who is able to operate independently, within a team environment • Bachelor’s Degree, preferred • Phone-based support skills, preferred • This is a hybrid position that requires you to work in-person from our Bloomington, MN offices. Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! • Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. • Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work. Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.