Technical Support Representative

• Troubleshoot network communications including router issues, WAN link outage, and switch problems. • Troubleshoot software/hardware, user processes and mechanical operation. • Support customers over the phone, email, and/or remote automation interfaces. • Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service. • Assist the department with creating knowledge base articles to increase customer self-support. • Learn new technologies and take on more responsibilities as the organization grows. • Other duties as assigned.

• High School Diploma or a General Education Degree • 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment • Excellent verbal and written communication skills • Must be a problem-solver who is flexible and responsible • Must be able to work in a team-based collaborative environment • Enjoy interacting with people • Work at our Liberty Lake, WA headquarters • Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects. • Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.) • Knowledge of electrical wiring, proper grounding, etc. • Knowledge of Linux OS Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

• The pay range for this position is $19.00 - $22.00 per hour. This role is also eligible for an annual discretionary bonus. • Employees are eligible to purchase company stock at a discounted rate • Collaborative, fun, creative culture where idea sharing is encouraged • Casual dress (Jeans are welcome!) • Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. • Up to $5,000 annual company match for 401k • Company paid short-term/long-term disability, AD&D and life insurance • Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs • Paid maternity and paternity leave • Pet Insurance • Free annual membership to Care.com • Free access to the Headspace app for you and up to five friends and family members. • 15 Days of Paid Vacation accrued per year (increases after year 3) • Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous • Educational Assistance Program covering non-degree support, undergraduate and graduate degrees • Employee Equipment Program – Free Alarm.com system for your home! • Employees are eligible to purchase company stock at a discounted rate • Collaborative, fun, creative culture where idea sharing is encouraged • Casual dress (Jeans are welcome!) • Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. • Up to $5,000 annual company match for 401k • Company paid short-term/long-term disability, AD&D and life insurance • Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs • Paid maternity and paternity leave • Pet Insurance • Free annual membership to Care.com • Free access to the Headspace app for you and up to five friends and family members. • 15 Days of Paid Vacation accrued per year (increases after year 3) • Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous • Educational Assistance Program covering non-degree support, undergraduate and graduate degrees • Employee Equipment Program – Free Alarm.com system for your home!