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Order Management Specialist

Alarm.com
Taoyuan, Taiwan
Full Time
Posted December 19, 2025
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Job Description

The International Supply Chain Fulfillment Coordinator at Alarm.com manages global order processing, logistics, and partner relationships to ensure timely delivery and operational efficiency, supporting inventory forecasting and continuous process improvements within a dynamic supply chain environment.

Key Responsibilities

  • Process customer orders across systems, ensuring accuracy and timely documentation
  • Review incoming orders for accuracy, contract compliance, and adherence to business guidelines
  • Enter order, routing, and financial data into ERP and other systems for shipping and quality control
  • Coordinate outbound shipments with logistics providers and ensure timely order picking and packing
  • Resolve order processing and invoicing issues, escalating as necessary
  • Maintain quality control and validation of completed work
  • Track and report daily metrics related to order fulfillment
  • Support inventory forecasting and purchasing for global partners
  • Collaborate with international suppliers, product managers, and marketing to align product availability and delivery timelines
  • Participate in continuous improvement initiatives to streamline operations and enhance customer experience
  • Work with suppliers and distribution centers to ensure hardware order fulfillment and provide on-site guidance when needed

Requirements

  • Bachelor’s degree in Supply Chain, Business Administration, or equivalent experience
  • 2 to 3 years of relevant experience in order management, logistics, ERP systems, or supply chain operations
  • Strong proficiency in Excel and MS Office
  • Familiarity with MicroStrategy is a plus
  • Exceptional attention to detail and problem-solving skills
  • Ability to build relationships and communicate effectively with global stakeholders
  • Ability to work outside standard business hours to support overseas partners
  • Self-starter attitude with the ability to operate independently and meet deadlines in high-volume periods

Benefits & Perks

Compensation/salary range (not specified)
Work schedule flexibility to support overseas partners
Work environment perks including a collaborative culture, holiday parties, happy hours, and corporate events
Opportunities to work directly with executives and develop expertise across multiple areas of the business
Empowerment to perform immediately with real responsibility

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