Job Description
The DVR Technician is responsible for troubleshooting, building, and maintaining DVRs and PCs, providing technical support, and ensuring high-quality service to meet customer needs in a collaborative environment.
Key Responsibilities
- Troubleshoot technical problems related to DVRs, including interpretation, analysis, research, and resolution.
- Build and assemble a variety of DVRs and PCs in a timely and organized manner.
- Provide high-quality customer service to meet service goals.
- Assist QC team with general support tasks as needed.
Requirements
- High School Diploma or a General Education Degree
- Minimum of 1 years related experience and/or training in troubleshooting DVRs
- Ability to successfully work independently and as part of a team
- Knowledge and determination to create innovative ideas to help promote a positive work environment
- More than 75% of the time must be able to lift, pull, push, and carry up to 50 pounds
Benefits & Perks
Compensation/salary range: $18.50 - $20.50 per hour
Work schedule: Employees work from the office 5 days a week
Work environment perks: Casual dress environment, collaborative and fun culture, idea sharing encouraged
Additional benefits: Medical, dental, vision benefits starting day 1; generous medical plan subsidy and health savings account; up to $5,000 annual 401k match; company paid short-term and long-term disability, AD&D, and life insurance; paid maternity and parental leave; 15 days of paid vacation per year (increases after year 3); paid sick wellness time; 9 paid holidays; educational assistance program; free Alarm.com home system; employee stock purchase at discounted rate
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