Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 30, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
Minimum of 3 years' experience in a customer service role, with at least 1 year of proven experience leading and managing teams.
Key Responsibilities
- Lead, coach, and develop a team of new construction representatives to enhance their performance and career development.
- Ensure that all team members receive effective and consistent coaching sessions.
- Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
- Communicate and enforce customer service policies and procedures.
- Foster a culture that embodies our core values: Safety First, Highest Standards, and All Together.
- Ensure the team consistently meets or exceeds established regulatory and other targets and maintains high-quality standards.
- Collaborate with other team leaders and managers to enhance performance on key metrics.
- Assist in creating and adhering to financial and performance targets.
- Work with the local union as necessary, cultivating a healthy and productive union/leadership relationship.
- Perform other duties, tasks, and responsibilities as assigned.
Requirements
- Experience working with SAP ISU
- Experience working with Genesys Cloud IVR
- Exceptional verbal and written communication skills.
- Ability to swiftly adapt to evolving business needs.
- Strong analytical skills with the capability to recommend improvements based on data.
- Skilled in providing constructive feedback.
- Demonstrated ability to lead through change effectively.
- Experience working within a unionized environment.
Ready to Apply?
Apply directly on AES's site
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