Customer Service Project Engineer

Job Posting End Date
11-05-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Customer Service Project Engineer serves as a strategic liaison between customers and internal business functions to support complex customer opportunities, infrastructure planning, regulatory compliance, revenue growth initiatives, and customer-focused operational solutions. The role coordinates across Customer Service, Distribution, Transmission, Generation, Regulatory, Engineering, Economic Development, and other business units to support informed decision-making, organizational alignment, and successful project execution.
Depending on organizational alignment, the position will emphasize one of two primary areas. One alignment centers on customer opportunities and infrastructure planning, including generation strategy support, opportunity portfolio management, transmission coordination, and cross-functional planning for large or complex customer projects. The other alignment centers on customer solutions, revenue strategy, and engineering support, including contract governance, contribution-in-aid-of-construction and revenue justification analysis, distribution engineering consultation, and emerging technology solutions.
Under either alignment, Opportunity Account Manager duties and Retail & Tariff Resources duties are core functions of the position. This role helps customers and internal stakeholders evaluate service options, navigate utility processes, understand tariff and rate considerations, and deliver solutions that balance customer needs with operational, engineering, financial, and regulatory requirements. In addition, it leads or supports the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution.